Shipping Information/Return Policy
Styron Ag Parts Company direct ships farm equipment for small farms and large, anywhere in the USA. We can ship your machines and or parts wherever you need it. Give us a call, email and or fill out our Request for Quote form and we will work with you to make sure you receive the most efficient and best shipping available.
We provide each of our customers with a completely customized shipping quote based on your delivery location/needs.
**Styron Ag Parts is not responsible for lost or damaged shipments.
*Machines and parts ship from Wilson, NC.
**Customers, it is your responsibility to check your order for damage and/or missing parts BEFORE you sign for your goods. Ground shipping and LTL truck shipping, boxed or wrapped, requires you to check for damage before signing for delivery. Please be aware that shipping companies WILL NOT pay for any damages and/or missing parts incurred during shipment when that damage is not noted AT THE TIME OF DELIVERY with the delivery driver.
***Please do not blame Styron Ag for carrier damage when your item(s) are not check upon arrival!
Customer Pick-up:
Customers may pick-up their machines if requested. If you decide to pick-up your machine(s) please read the following:
- Call to set up an Appointment
- Our warehouse team will carefully load the tiller crate on your trailer or pickup truck bed with a forklift
*North Carolina Residents and Local Pick-Up Customers:
- We must Charge 7% North Carolina Sales Tax on all pick up items.
- If you are in North Carolina and would like it shipped to you, add 7% sales tax to the price on the product.
Again, PLEASE CALL FOR PRICING AND STOCK STATUS!!!
We ACCEPT CASH OR BANK ISSUED CASHIERS CHECK Upon Customer Pick-Up
*NC Buyers without farm exemption include sales tax in price
Important Notes:
- The definition of a "Business" to a freight carrier is: Listed in the local phone book, posted business hours, staffed during regular business hours, and off load capabilities (in a timely manner).
- A Farm is not considered a business to freight carriers. There is a residential charge for them to go to a farm, church, school, construction site or other limited delivery area.
- A home business is not considered a business unless it meets the requirements below.
- Customers will be responsible for any additional fees due to incorrect shipping information.
- Hold at Terminal for Pickup Customers will be responsible for any storage charges due to late pickups - After 48 hours storage fees are applied
Liftgate Service:
Liftgate service is available for both Residential Deliveries and Commercial/Business Deliveries. This service is used when there is no forklift or other equipment to offload your products from the truck to the ground.
- Liftgate service costs an additional fee.
Residential Delivery:
Residential Deliveries are available to your home with or without Liftgate Service.
- Residential Deliveries cost an additional fee.
With Residential Deliveries the carrier transports freight directly to customers homes. If you request a residential delivery without a liftgate, you will need to be present to meet the truck upon arrival and unload your product(s) using a forklift, tractor with forks, or similar equipment. If you don’t have the equipment to unload heavy products, request for liftgate.
Business/Commercial Delivery:
The definition of “Business/Commercial Delivery” to a freight company is:
- A company with regular posted business hours
- Is staffed during regular posted business hours
- Is listed in the local phonebook
- Has offload capabilities such as a loading dock or forklift.
If your “Business/Commercial Address” does not have a loading dock or forklift, you must request liftgate.
List of locations not considered “Business/Commercial Locations”:
- Farms, Ranches, Parks
- Colleges, Universities, Schools
- Construction sites
- Home-based businesses, businesses in residential areas
- Restaurants
- Military sites
- Golf Courses, Country Clubs
Freight Terminal Delivery:
Shipping your order(s) to a Freight Terminal when you can pick it up can save you money. Please contact us and we will provide you with the location of the Freight Terminal that services your area so you can decide if this option is best for you.
- Terminal Pick-Up Customers pickup from terminal within 48hrs
- Hold at Terminal for Pickup Customers will be responsible for any storage charges due to late pickups - After 48 hours storage fees are applied
Styron Ag Parts Company retains the exclusive right to determine whether an item is eligible for return, exchange, or cancellation. All returns must be pre-approved in writing by Styron Ag. Unauthorized returns will not be accepted under any circumstances.
Return Policy
Styron Ag Parts Company retains the exclusive right to determine whether an item is eligible for return, exchange, or cancellation. All returns must be pre-approved in writing by Styron Ag. Unauthorized returns will not be accepted under any circumstances.
Returns
Returns are accepted within seven (7) days of delivery for new, unused items in original packaging.
A 20% restocking fee applies to all approved returns.
Shipping, freight, credit card fees, and handling charges are non-refundable.
Customers are 100% responsible for return shipping—no exceptions.
If Styron Ag arranges return freight, the cost will be deducted from the refund.
Final Sale – Machines
All machine sales are final. No returns, refunds, or exchanges will be accepted for any reason.
This includes (but is not limited to):
Change of mind
Improper setup
Customer dissatisfaction
By purchasing a machine, you agree to these final sale terms. If unsure, contact us before placing your order.
Exception – Special Circumstance Machine Returns
In extremely limited cases, Styron Ag may, at its sole discretion, authorize the return of a machine.
If such a return is approved:
The machine must be inspected upon arrival by our team.
Refunds will only be considered if the machine is found to be in like-new, unused, and undamaged condition.
Inspection may take 2–3 business days.
If approved, a refund check will be issued within 5–7 business days of inspection.
If the machine is found used, damaged, or improperly handled, no refund will be issued, and the customer must arrange for return shipping or forfeit the unit.
Order Cancellation
Orders may be cancelled only before they are shipped.
Once shipped, all sales are final and non-refundable.
Important Notes
No returns after 7 days from delivery.
Used, damaged, or modified items will not be accepted.
Machine sales are final unless a rare exception is approved by Styron Ag in writing.
All equipment is covered by the manufacturer’s warranty, not by Styron Ag directly.
Delivery Inspection Responsibility
Customers are responsible for inspecting all freight (LTL or ground) at the time of delivery. Any damage or missing parts must be noted on the delivery receipt with the driver present.
Damage not noted at time of delivery will void any shipping damage claim. No exceptions.